Thank you for shopping at Knees Help. If you have an issue with your new purchase, please contact our customer service team at support@kneeshelp.com and we will gladly help you sort out your issue.

To be eligible for a refund, you must have purchased the product at full price (not a sale item). Sale items are not eligible for return, exchange, or credit without exception. For more info, contact support@kneeshelp.com

Please note, due to hygienic reasons, we can not offer refunds or exchanges due to incorrect fit issues. Buyers assume all risks when measuring for the correct fit of their purchase. However, we have made size charts available on the product page to help you determine if it will fit.

If your Knees Help is damaged or defective, or you receive an incorrect product, we're here to help. We offer a 100% satisfaction guarantee to all of our customers by offering a free replacement order or a 50% refund on the affected item within 30 days from when the product was received.

We simply need you to send your order number and a photo showing either the incorrect item or the damaged area of the item. Please contact us by email at support@kneeshelp.com and one of our customer service members will help you get a replacement or a refund.

After your order has been placed, you have approximately 24 hours to contact us at support@kneeshelp.com and request order modifications or a cancellation. Once an order has been shipped, we can no longer cancel or modify it.

If your item has not arrived within 30 days after ordering, please contact our customer service team and someone will assist you in tracking down your order and take steps to help you obtain a full refund or a free replacement order.

We cannot accept any returns on orders that have been tried on/used due to personal hygiene reasons. However, we will replace defective items or an incorrect order. Just send us an email with your order number and an explanation of the problem along with a picture showing the specific problem with the product.